Our Services

We provide high quality grooming services in a hygienic, safe, modern salon. Providing the loving care your pet would receive at home.

Full Groom

Includes Bath, Shampooed Twice, Conditioner Treatment, Facial wash, Drying, Ear Clean, Nail clipping & Styling.
DEshedding

Includes Bath, Shampooed Twice, Conditioner Treatment, Blast Dry, Brushing & Nail Trimming.
Nail Clipping
Puppy Package

For more information Contact Salon
Tidy Up

Bath, Scissored around Eye, Bum and Paw Area. Recommend for in-between Full Groom Appointments
Emmi - Pet Dental Hygiene

Includes Consultation Appointment And Second appointment of 30 minutes Teeth Clean
Greasy Dog Treatment
Itchy Dog Treatment
Pawdicure

Terms and Conditions

Bow Wow Barbers Dog Spa and groom

Terms and conditions

Your pets health

You must inform your groomer of any existing medical conditions your dog may have
If your pet appears unwell at the time of appointment, they will not be accepted for grooming due to the risk of cross infection to other pets
We will not groom any dog that has had anaesthetic within the last 48 hours or has received a surgical procedure which requires stitches. The dog must be fully healed and recovered before a grooming appointment cab take place
We will not groom any dog that has been micro chipped within the last 24 hours
We recommend that puppies wait at least one week after their second vaccination before attending a puppy groom
Bitches that in whelp or nursing puppies will not be accepted for a groom
If your pet is found to have fleas, we will charge a fee of £10 in addition to the cost of the groom, where your pet may be bathed in a flea shampoo and the salon disinfected/ fumigated
Any pets that are deemed at the discretion of the grooming team to be in need of immediate veterinary attention will receive this and you agree that you will be liable for any resulting additional costs

Matted dogs

We will endeavour to groom your pet to your requirements, however if your pet’s coat is excessively matted, the matted coat will be clipped (shaved) out. Depending on the the severity of the matted coat, which will be discussed during your pets consultation, there may be and additional charge in addition to the grooming price, as groomers, our primary concern is to relieve any distress or discomfort your pet may be experiencing as a result of their severity or excessively matted coat

Appointments

We require 24 hours notice (48 hours if 3 or more dogs on one appointment) for appointment cancellations
Please ensure you take all precautions not to miss your appointment
Late cancellations (less than 48 hours) will result in a £20 cancellation fee
Missed appointments will incur a fee of 100% of the missed appointment cost, which will need to be paid in full before further appointments can be booked
If you arrive late for your appointment you may be asked to reschedule and the cancellation fee will also apply
If you consistently miss appointments, refuse to pay the cancellation fee, or arrive late on a number of occasions, we may refuse to any further appointments and will be removed from our records
If 3 or more dogs are to be groomed by on customer you are required to pay a 50% deposit to secure your appointment when booking, the deposit secures against any missed or cancelled appointments and will not be refunded unless you give over 48 hours notice of cancellation of your booking as per our “missed appointment policy”
Please ensure that your pet has been given the opportunity to be relieved before they enter the grooming salon.This will ensure that they get the maximum enjoyment out of their groom.
Please do not feed your pet within 30 minutes prior to their appointment but please ensure your pet is well hydrated
Whilst every care is taken of the pets being groomed,any pet left within Bow Wow Barbers Dog Spa & Groom is left entirely at the owner’s risk
Bow Wow Barbers Dog Spa & Groom has the right to refuse to groom any pet without reason
Bow Wow Barbers Dog Spa & Groom has the right to refuse any customer without reason
Bow Wow Barbers Dog Spa & Groom has the right to cancel a groom if it would affect the pet’s welfare to continue or there is of injury to the grooming team
Bow Wow Barbers Dog Spa & Groom will not be held responsible for any loss of personal items during the appointment
We will not groom any dog that must be registered under the Dangerous Dogs Act 1991,the Dangerous Dogs (Amendment)Act 1997 or any further amendments to this act
Any dogs that are aggressive towards a member of the grooming team or another pet may need to be muzzled.It is the owner’s responsibility to inform the groomer if they do not wish their pet to be muzzled. Refusal will result in the groom not taking place
Whilst we take every reasonable precaution to prevent it,we will not accept any responsibility for any loss,injury,death or illness suffered by your pet whilst in our care ,expect to the extent that we are unable to limit or extent our liability
Your dog may be photographed before , during and after its groom .Photographs may be used on social media or other printed materials
If you are dissatisfied with any aspect of your pet’s groom please let us know within 3 days(preferably ,before you leave ).Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom
Please don’t leave negative feedback anywhere without contacting us first , we take great pride in our service and want our clients to feel the same
Client data will be in accordance to the data protection principles of the Data Protection Act and will not be shared with 3rd parties
Bow Wow Barbers Dog Spa & Groom has the right to amend these terms and conditions at any time without prior notice

Over 20 Years Experience, City &Guilds Qualified

Our Services

Full Groom

DEshedding

Nail Clipping

Puppy Package

Tidy Up

Emmi - Pet Dental Hygiene

Greasy Dog Treatment

Itchy Dog Treatment

Pawdicure

Our Team

Vanessa Lord

Owner/Dog Stylists

Olivia Vaughan

Assistant

Nicolle Rigg

Volunteer Bather, Social Media Content.

Gallery

Testimonials

*****

Linda Marshall

Wouldn't take my dogs anywhere else she's very patient and caring my dog doesn't like being groomed but she does a excellent job.

*****

ClooseMcNoose

The lovely owner (Vanessa) of this groomers is fantastic at her job! Our dog is a little is a little yappy and nervous but always come out looking handsome and calm! Thank you very much, really recommend!

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Terms and Conditions